Frequently Asked Questions.
Get 10 years of experience, into an optimised ecommerce website in just 2 weeks. Jump straight into the world of eCommerce and online selling!
From pet accessories to camping equipment or beauty accessories to homewares -- we set up your site to run and make sales from Day 1. Plus, the great thing about dropshipping is, you don't have to buy any stock until you make a sale!
Let us build your online business. No BS here, Contact and our team at contact@tyackecommsolutions.com.au or use our contact form and let us get started building out your dream website.
What is dropshipping?
Dropshipping means you never actually own stock. You can purchase the product once a customer makes a purchase and the order will be shipped directly to their address by the supplier. We will give you the tools to be able to send orders through an online portal on the suppliers website. Our supplier is based in Melbourne and has been selling for a decade.
Where do the products come from?
All products are drops shipped from our trusted Australian based suppliers. We use an API (Application Programming Interface) in most cases to import the product info. All your products have minimum one image and an SEO enriched description showcasing the features and benefits of your products.
What shipping methods are used & costs involved?
Our dropshipping supplier uses trusted Australian couriers and Australia post. All products on your store have been adjusted to have the correct shipping fees charged depending on customer location. Shopify requires an upgrade of monthly upgrade to their higher priced plan to install carrier calculated rates.
What do i need to get started?
You should contact someone for business advice on this. But, you will need an ABN to run a business in Australia. A Business name - if you want you can register in ASIC. Then, we can make you a cool Logo. And, URL (Domain name - www.). Then we can use this detail in create your dropship account, connect your website and email address.
So in summary:
ABN, Business Name and URL.
Is it easy to send orders?
Simply fill in the order form on the supplier website and the supplier will send out your products for you. Super easy!
What price do I set my products at?
We start by setting up all your products at 50% profit on top of your wholesale price. This allows room for operating costs and any promos or sales you may want to run. however, this can be changed easily to whatever you would like.
What happens at handover once the store is complete?
You are free to advertise and market your store however you want. We can also help you with this if you need additional help. Our team are skilled across all areas of ecommerce and digital marketing. You can always contact us to book in a 1 hour consultation. Our Gold Package will allow us to build your google shopping campaign as well. Plus, you get a free $500 credit when you start.
How long will it take before I can run my store.
From the day you decide you want to go forward with owning your new online store, it will take 2 weeks to get your store up and running.
Week 1:
The first week is all about your products, creative assets, product descriptions, images, product tagging and everything involved with your physical website.
Week 2:
In week 2, we connect your google ads, google analytics, google, search console, merchant centre accounts. Your products are all synced to google ready to run ads.
What if i'm not too sure what to sell?
We can get you a free product profitability list so you can see the products you will be selling and then give you some insights into the product industry so you can make an informed decision.
What about my shipping costs and returns?
The dropship supplier will provide assistance with shipping and returns. You do not have to worry about a thing! Only if the customer requires a refund then you will be involved. But, its best to stay on top of this to give your customers the best customer experience. Refunds can be made via Shopify in one click.
How much profit will I make?
Well, thats the age old question. For example if you buy your drop shipping product for $100 with a rule of multiplying by 50% you will then make a profit of $50.
Some products attract higher profitability, but staying competitive with pricing is always beneficial and if you need help with a profit and loss statement and budgeting we can also help.
How do i get customers to my store once it is built?
Build your database, start advertising on google and social media accounts. We will help you all the way once you get started but will set you up with all the tools.
Can i add additional products?
Sure you can, you can add as many products as you want to your store and you can remove them at any moment. We can help load any products you want into your store.
What If I need changes made on my site or I don't like the products or the way it looks at handover?
No worries. We will give you 24 hours to look over the site and if you need any additional changes we will make them at no extra cost. We will also be here for 4 weeks after handover to provide online customer support to assist you in running your store. It's in our best interest for you to succeed and that is why we are here!
What will my website look like?
We start by giving you a FREE $550 premium theme all set up with images, professional layout, banners, sliders, navigations, images on collections, blogs and high level of expertise in user experience. Check out some of our website layouts here by clicking here.
Will my website be able to accept orders straight away?
Absolutely, all our sites come with a fully transnational checkout. You will own the entire ecommerce store. From here the world is your oyster in terms of improvements and marketing and our consultants can also help you and provide our secret tips and tricks to accelerate your stores traffic and growth. We will test your checkout with a test order before handover.
How do know this is a good investment?
While we provide the service, knowledge, skill set and expert advice, once transferred the store is your business in your hands for the taking. We suggest doing your research and learning along the way. Online businesses take commitment and hard work to get off the ground, but most importantly time and patience to build your database and rapport with your customers and brand.
Our competitors offer the same services where some reach to 10K for one website. At Tyack Ecommerce Solutions, we are not driven by financial gain. We are driven by our clients success and knowing more people can own their own business. We have been in your shoes before - so we get it and this is the basis of our business.
Ok, I know what I would like to sell, How do we start?
Simply choose the package you want (Gold is our most popular) and one of our experts will be in touch within 24 hours. Or, if you have more questions email us at contact@tyackecommsolutions.com.au or use our contact us page.
Can I have a discount?
Sure, why not - We understand you want to turn a profit based on your start up costs so we are giving 10% off for all first time clients with 10% off full priced website packages. Simply use code 'FIRSTTIME' in checkout.
Are there any other hidden costs?
No. What you pay for when you purchase one of our packages on our site is what you get. Only if you would like one of our professional consultants to help after you have your website completed to provide trade/marketing or ecomm advice we can provide this service at $60-$100 per hour.
Note: Shopify subscriptions fees start from $39US per month and app add ons occur additional charges as well. Keep in mind fees for URLS, email addresses etc are also all additional to the website build but are relatively low cost.
Including stock/marketing apps, URLS, email addresses and subscription you should be paying around $80 a month to run your store.
Do you provide payment plans?
Yes we do. For online stores over $2000 we can offer 50% as deposit and 50% on handover..
We want to help make your dream become a reality, so please contact us today and let us help bring your online business website to life.
Are there ongoing costs?
Ongoing monthly costs for you to run your store are approximately:
Shopify Monthly Subscription - From $39US
App to auto hide out of stock items $5-$9US
Monthly Email Subscriptions - $9